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Introduction
This Privacy Policy applies to all the products, services, and websites offered by Plum Stone Digital Inc. which provides these services under the domain name of Plum Stone Prep. We refer to those products, services, websites and apps collectively as the “services” in this policy.
References to “data” in this Privacy Policy will refer to whatever data is used to collect or distribute to paying customers, whether it be exam responses, data collected in a form, or training materials that are uploaded as part of a training package. Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.
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Useful definitions for different types of users of our Services
To better understand what information is most relevant to you, see the following useful definitions.
Plum Stone Prep Examinee
You have one or more exams, or associated training materials, as part of an exam prep package created by Plum Stone Prep and powered by the Plum Stone Prep website, and you access the exam Portal using the URL
https://testing.plumstoneprep.com.
Website Visitors
You are just visiting our website because you are interested in knowing more about the services and products we provide..
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The information we collect
When you purchase a prep exam package from our website, we ask for your:
- Name. It is important to know who the user is for credit card payment, in case of tech support, and security;
- Email address. To send you login links and payment receipts;
- Country. To facilitate payment.
As an e-learning company we store your data that may include: your name, and transcript of e-learning activity. Plum Stone Prep is the custodian of your data. We only access your data under the following circumstances:
- You called tech support and our staff needs to log in to your account to resolve an issue;
- A bug was reported that cannot be recreated in one of our developer accounts.
When you write to us with a question or to ask for help, we keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we track that for statistical purposes or to analyze the most viewed pages and conversion rates based on search terms.
If you purchase a product from our website we do not store your password in clear text; all passwords are one-way hashed and are not visible to anyone including Plum Stone Prep staff.
Plum Stone Prep DOES NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTIES! There are no ads on the site; the business model is based on paid purchases, not advertisers. Any information provided stays on the Plum Stone Prep servers while your account is active.
We need to use your account data to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. link to the exam portal after a purchase, purchase receipts, notifications of planned maintenance, changes to our services or policies, or a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.
We also store your IP address security purposes.
As an e-learning company we store details about the exams that you have taken (score and date of completion), responses to specific questions, and the training (if any) that you have viewed. This can only be viewed by Plum Stone Prep staff.
Anonymous statistical reports are occasionally run to identify problematic exam questions and are never shared outside of that context.
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How we use the information we collect
We process personal data about you in order to:
- Fulfill our contractual responsibility to deliver the services and products that you purchased;
- To pursue Plum Stone Prep’s legitimate interest of:
- improving our customer experience; and
- developing new products and service features.
In each of the instances where we describe how we use your data in this privacy policy, we have identified which of these grounds for processing we are relying upon. You have consented to us using certain types of cookies on our websites. In particular we use cookies to:
- Identify your web browser so you don’t have to enter your username and password on every single screen;
- Create a signature that is required to access media (images and video) on our media server;
- For more information please read our Cookies Policy.
We process your personal information in the following categories of data to provide services you have purchased, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to effectively deliver the services that were purchased while also ensuring that personal information of all users is respected and protected.
Contact information
We use your contact information to respond to questions that you ask us, provide tech support, notify you of planned maintenance, and send you information as part of the service such as exam results that you requested and can easily opt out of. We also use your email address to send you scheduled maintenance times and infrequent marketing information. Marketing information always has an “unsubscribe” link in the communication.
Device data
We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address. We collect this to help us improve your service experience by evaluating peak usage times to help us plan maintenance. We also diagnose specific device/browser usage in order to optimize how the website looks in a particular browser and to ensure the service operates optimally and as it should in different browsing environments.
Log data
We use log data for many different business purposes including:
- To monitor abuse;
- To create new services, features, content or make recommendations;
- To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services;
- To fix bugs and troubleshoot product functionality.
Your IP address can be used to determine where an unknown/unauthorized access may have occurred in your account (abuse monitoring).
Referral information
We use referral information to track the success of our integrations and referral processes.
Legal uses
We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including to meet national security or law enforcement requirements, (ii) protect and defend the rights or property of Plum Stone Prep, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. In addition, we may use your data to:
- Prevent potentially illegal activities;
- Screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
Information we share: partners and integrations
We do not share your information or data with third parties outside Plum Stone Prep except in the following limited circumstance:
- To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:
- Store images, videos, PDF files and other media files. The file names are anonymized and cannot be tracked to you;
- facilitate customers in making credit card payments;
- help us track website conversion success metrics.
Cookies
We use cookies on the Plum Stone Prep website. Detailed information about cookies can be found in our
Cookies Policy. We use certain cookies, as described in our
Cookies Policy and here in our Privacy Policy, that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimizing our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our service so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
- To identify your browser so you don’t have to log in with your username and password on every screen;
- For security reasons. We use cookies to authenticate your identity and confirm whether you are currently logged into Plum Stone Prep or determine if an incident impacts you;
- To create a signed cookie to deliver anonymized media content to you (images, PDFs, videos, and audio) in a secure way;
- Google Analytics. This gives us anonymous, aggregate statistics which are used for marketing purposes. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
Plum Stone Prep is NOT ad driven. Cookies are NOT used for advertising purposes.
You can choose to remove or disable cookies via your browser settings.
Data Retention
If you hold an account with Plum Stone Prep we do not delete the data in your account while your account is in good standing. You are responsible for and control the time periods for which you retain this data. An Examinee who has purchased a prep package can ask our staff how long responses will be stored in the Plum Stone Prep database and these responses can be deleted upon request. Data for accounts that have expired or are not in good standing are purged on a regular basis.
We also describe the expiry periods for cookies on our websites in our
Cookies Policy.
Use of the Site by Children
The Site is not directed to children under the age of 16 (who reside in the EU, the European Economic Area or Switzerland) and children under the age of 13 (who reside in the United States). Children under the applicable minimum age should not provide personal information through the Site. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you become aware that a child has provided us with personal information, please contact customer support.
Changes to our privacy policy
We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.
Who is my data controller?
All exam response data at an individual level is controlled by Plum Stone Prep. Plum Stone Prep can be a data controller of data submitted by Examinees only in the very limited ways described in the section here called “How we use the information we collect.”
For Account Owners who are addressed in this privacy policy and who are located outside the United States, your data controller is Plum Stone Prep to the extent that it is processing your personal data.
Your rights
Some of you have certain legal rights to obtain information about whether we hold personal information about you, to access personal information we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Summary of rights as it pertains to Account Owners.
Where you hold an account with any Plum Stone Prep service, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data or object to some aspect of our treatment of your data.
Plum Stone Prep allows you to access all of your data in your own account when you log in and export your own data from our system in a variety of formats so that you can back it up or use it with other applications.
Summary of rights as it pertains to Training Staff and Examinees.
Where you have responded to an exam sent to you by a corporate Instructor or Training Department using the Plum Stone Prep service, you will need to reach out directly to that organization to discuss managing, deleting, accessing, restricting access to or otherwise withdrawing consent for use of, the information which you provided to them in your responses. Plum Stone Prep does not control your exam data and, accordingly, is not in a position to directly handle these requests in relation to that data. If you are having difficulties finding your corporate Instructor or Training Department you can contact us through our support team and we will try our best to help you.
Where you wish to exercise any of the above rights with respect to the categories of Respondent data described in this policy for which Plum Stone Prep is a data controller, please contact us directly. For more information on how to contact us and how to make complaints, see our privacy policy.
Summary of rights as it pertains to Website visitors.
Where you have visited our website and you want to exercise any of the above rights please contact our support team using the form on our website. Alternatively, if your request is for the right to be forgotten as it relates only to our use of cookies you can achieve this by clearing the cookies in your browser settings.
Data access rights.
If you are a corporate training department, then you are the Account Owner and you may request access to your personally identifiable information and information about our collection, use and disclosure of that information by using the contact form. To provide our service, a minimum amount of personally identifiable information is required. If you are Training Staff that is part of an corporate training department using Plum Stone Prep or an Examinee who has responded to an exam sent to you using the Plum Stone Prep service, you will need to reach out directly to the Account Owner to ask for this information; or if you purchase directly from Plum Stone Prep, you can contact our staff to request this information.
Unless prohibited by law or legal process, you will be given reasonable access to your personally identifiable information, entitlement to challenge the accuracy and completeness of the information, and the ability to have it amended as appropriate. You can help us maintain the accuracy of your personally identifiable information by notifying us of any changes to it.
Right to restrict processing.
Plum Stone Prep requires consent to the processing of your personal information in order to provide our service. The minimum amount of personal information required is the Account Owner’s name, email address and contact information for billing. If you have provided your consent to the processing of your personal information by Plum Stone Prep, you may withdraw your consent at any time by cancelling your account. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims.
If you are corporate Training Staff or an Examinee whose account was created by a training department, you must contact your Account Owner to if you wish to withdraw your consent for information processing. If you cannot reach your Account Owner or do not get a satisfactory response you can contact Plum Stone Prep directly by using the contact form on our website. If you purchased directly from Plum Stone Prep, you can contact our staff to request this information.
Right to object to processing.
In some jurisdictions, applicable law may entitle you to require Plum Stone Prep not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing and:
- You are the corporate Account Owner you must cancel your account at which time Plum Stone Prep will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims;
- You are Training Staff or an Examinee you must contact your corporate Account Owner to if you object to the processing of your personal information. If you cannot reach your Account Owner or do not get a satisfactory response you can contact Plum Stone Prep directly by using the contact form on our website. If you purchased directly from Plum Stone Prep, you can contact our staff.
- Plum Stone Prep only uses your personal information for marketing purposes to infrequently advise you of new features to our service. Your personal information is never shared with third parties for marketing purposes.
Right to rectification.
In some jurisdictions, you have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Plum Stone Prep account).
Right to erasure.
If you are the Account Owner you have the right to request erasure of your personal information. To do so, you must contact us and ask us to delete your account since a minimum amount of personal information is required to provide our service.
For Training Staff and Examinees, you must contact the Account Owner to request erasure of your personal information. If you can not reach the Account Owner you can contact Plum Stone Prep directly by using the Contact form on our website.
Right to withdraw consent.
If you the Account Owner, we process your data for:
- Billing
- Notification of maintenance and website updates
You have the right to withdraw consent for holding and processing your personal information. To do so, you must contact us and ask us to delete your account since a minimum amount of personal information is required to provide our service.
For corporate Training Staff and Examinees, you must contact the Account Owner to withdraw consent of holding and processing your personal information. If you cannot reach the Account Owner you can contact Plum Stone Prep directly by using the Contact form on our website.
Plum Stone Prep does not sell or share your personal information with any third parties.
Right to data portability.
Examinees can export their exam results from the Results Section in their portal.
Exercising your rights
Our Contact Information for Privacy Inquiries:
Plum Stone Prep
455 Tarrytown Road
Suite 1092
White Plains, NY 10607
United States
email us